Webex Teams Ucm Calling

Your organization must have the correct subscriptions for the calling behavior you choose.
If you choose Cisco Jabber, make sure it's registered with the ciscotel protocol handler.
Users must have valid phone numbers. Avl ditest driver. If the numbers are invalid, Webex still sends the number to the calling app that you select, but the call fails.

From the customer view in https://admin.webex.com/, go to Management > Organization Settings, and then scroll to Calling Behavior.

Choose the app you want to use as your organization-level setting for calling within Webex and then click Save :

Calling in Webex—Select this option if you want users to make calls directly in Webex using one of these call services: Webex Calling, Webex Calling (formerly Spark Call), or Hybrid Calling.
Calling in Webex (Unified CM)—Select this option if you want users to make calls directly in Webex registered to Unified CM as a softphone for calling features, such as Hold and Resume. For more information, see the Deployment Guide for Calling in Webex (Unified CM at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/wbxt/ucmcalling/unified-cm-wbx-teams-deployment-guide.html.
Choose which domain gets applied to users in Webex:
- Use my organization's domain —By default, your organization's domain is applied to all users in Webex.
- Use a UC Manager Profile for Calling —If you've created a UC Manager profile , you can select it from here so that it gets applied to all users in Webex.
Webex Calling app —Select this option if your organization has a subscription to Cisco Webex Calling and you want to allow users to make PSTN calls using the Webex Calling app. When users make PSTN calls in Webex, the Webex Calling app launches and is used to make the call.
Cisco Jabber app —Select this option if your organization has Cisco Unified Communications Manager deployed and you want to allow users to make PSTN calls in Cisco Jabber. When users make PSTN calls in Webex, the Cisco Jabber app launches and is used to make the call.
Third-Party app —Select this option if your organization has a subscription to a third-party calling app and you want to allow users to make PSTN calls using that app. Typically, the Webex users in your organization have free calling for this option. When users make PSTN calls in Webex, the third-party app is launched and used to make the call.

Users must have the corresponding application installed to make PSTN and extension calls from Webex. Make sure you let people know what choice you make and if another app is used to make calls.

After you set your organization-wide default for calling, you can assign different calling services to individual users in your organization. Go to Management > Users, scroll to Settings, and then select Calling Behavior. You can make your choice and then click Save .

The Webex app integrates with Cisco call services, so you can set Webex Calling behavior in Control Hub. If some team members require multi-line or Contact Center features, these users can be configured in Control Hub for these services. 5 Manage users and app rollout.
That could be Cisco’s Unified Communications Manager (UCM), hosted UCM, a partner’s Hosted Collaboration Solution, Webex Calling, or any third-party PBX, he said. Regarding the latter, Cisco introduced Webex Edge for Calling solutions that enable enterprises to layer Webex cloud services on top of existing PBXes, be they from Cisco or any.

Strategic Alliances and Integrations Enable Comprehensive Calling, Meetings, and Messaging Capabilities

1- Webex call features in Microsoft Teams. If all you want to do is connect your Microsoft Teams account holders with Cisco Webex calling features, here’s how: In April 2020, Cisco announced a new Call App for Microsoft Teams. The app launches calls through Webex technology, even when you click the call button in Microsoft Teams.

In my role as a product manager here at Cisco, I regularly talk to customers about their collaboration environments. One question I get asked is what they can do to bring together collaboration tools from different vendors…

The Webex unified app is providing our customers with comprehensive calling, meetings, and messaging capabilities that integrate with our award-winning video devices and IP phones. The result is seamless and consistent workflows.

But we are also aware that many customers have existing investments in place with collaboration tools from other vendors, and we are committed to making sure that Webex is an open platform, that integrates with 3^rd party applications to ensure our mutual customers have a solution that delivers the best possible outcomes.

Earlier this year one of my colleagues talked about how we are enabling organizations with Microsoft Teams and Slack messaging users to start Webex Meetings from these applications.

Now, new Cisco calling integrations allow you to use all your enterprise-grade voice and video calling features in combination with these messaging platforms.

Cisco Calling Integrations

Calling integrations allow you to expose Cisco calling buttons directly in other vendors messaging apps. We’ve built the Cisco calling integrations to provide you with flexible solutions plus we’ve made them very easy to deploy. We started with Microsoft Teams and Slack messaging apps. To deploy a Cisco calling integration you simply select the Cisco client you are using for calling and the calling platform you want to use.

When you have added the Cisco calling integration, you can launch a Webex Teams or Cisco Jabber call directly from your messaging app. When you click the call button, the integrations identify who you’re chatting with, resolves their calling address, and passes this information to your installed Cisco client which starts a Cisco voice or video call. The integrations support all Cisco calling platforms including Cisco Unified Communication Manager (UCM) based on-premises and hosted deployments, and Webex Calling for cloud.

There are no complex back end changes to make as these are client integrations. There are no call routing policies or dial plan changes to make, no additional licenses required, and no new hardware to manage. You can even use the calling integrations with desk phone control, which means your users don’t have to replace their handsets.

Cisco Calling from Slack

Slack has made its messaging platform very open to integrating calling providers like Cisco. Adding the Cisco calling integration to Slack means you use the native Slack call button to start a Cisco call directly from Slack.

This could be using Webex Teams or Cisco Jabber as your softphone or controlling your desk phone. If your Cisco client is controlling your Cisco desk phone clicking the call button in Slack causes your Cisco desk phone to go off-hook and call your colleague.

Slack is popular with developers where users tend to like keyboard commands to take actions like making calls. Talking to Slack users it becomes clear this is a requirement for Slack users so we implement “/jabber” and “/webexteams” slash command allowing you to make calls at the command line.

We are continuing to work in partnership with Slack and plan to implement Slack’s new shortcut controls shortly. This will give you more calling destination selectable directly in Slack.

Cisco Calling from Microsoft Teams

The Cisco calling integration for Microsoft Teams has been available from the Microsoft Teams app store for just over a month now. This month we have extended it with new features and functionality. In addition to supporting Microsoft Teams desktop and web users, this month we added support for mobile and tablet devices. We also added new contact search capabilities, you can now search your Microsoft 365 Outlook contacts and call them using your Cisco calling platform via the integration.

Building Bridges with Webex

These two new calling integrations are just examples of the many integrations that the Webex platform supports, enabling people to enhance their communication and collaboration within their everyday workflows. For example, we’ve also worked with Microsoft to integrate Microsoft SharePoint and OneDrive Enterprise Content Management (ECM) solutions into Webex team messaging services to streamline collaboration on documents.

What Next…

If you’re interested in learning more about Cisco calling integration contact your Cisco account team to discuss how to build on your current Cisco UC investments with Webex to enhance the collaboration experience for your users and/or integrate with 3rd party collaboration tools.

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